Contact information
Contact Information
Have a question about your order, shipping, returns, or one of our pet essentials? We’re happy to help.
Customer Support
Email: support@shoppawnestco.com
Website: shoppawnestco.com
Support Hours
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: Closed
Please allow 1–2 business days for a response. Response times may be slightly longer during holidays, sales, or high-volume periods.
Before Contacting Us
To help us assist you faster, please include:
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Your full name
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Your order number, if applicable
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The email address used at checkout
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A clear description of your question or issue
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Photos, if your item arrived damaged, defective, or incorrect
Common Questions
For quick answers, please review our:
Shipping Policy
Return and Refund Policy
Terms of Service
Privacy Policy
Mailing Address
PawNest Co. currently operates as an online store. For return instructions, please contact us first at:
Please do not send returns without approval, as unauthorized returns may not be accepted.