Shipping policy
Shipping Policy
At PawNest Co., we are committed to delivering quality pet essentials to you as quickly and safely as possible. Please review our shipping policy below before placing your order.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.
During high-volume periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery time is typically 7–15 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other factors outside of our control.
Shipping Rates
Shipping rates are calculated at checkout and may vary depending on your order, location, and available shipping options.
From time to time, PawNest Co. may offer free shipping promotions. Any available shipping discounts will be shown at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow 24–72 hours for tracking updates to appear after your order has shipped.
Incorrect Shipping Information
Please make sure your shipping address is accurate before completing your order. PawNest Co. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update it before your order ships, but we cannot guarantee changes once the order has been processed.
Lost, Stolen, or Delayed Packages
PawNest Co. is not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.
If your tracking information shows that your package was delivered but you have not received it, please check with your local carrier, neighbors, building office, or household members.
Multiple Packages
Some orders may ship in separate packages depending on product availability and supplier location. If this happens, you may receive multiple tracking numbers and packages may arrive at different times.
International Shipping
At this time, shipping availability may vary by location. Any available shipping options will be shown at checkout.
International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the situation and work to provide a suitable solution.
Contact Us
For any shipping questions, please contact us at:
We are happy to help with any order or delivery concerns.